Terms and Conditions

A deposit of $200 is required upon booking to secure each reservation. Reservations will not be guaranteed without a deposit.

1.1. High Season Mid December to January.
50% of balance is to be paid 28 days prior to arrival. The balance is to be paid 14 days prior to arrival.

1.2. Mid Season School holidays/ Long weekends
50% of balance is to be paid 28 days prior to arrival. The balance to be paid 14 days prior to arrival.

1.3. Low Season
The balance to be paid 7 days prior to arrival.

1.4 PLEASE NOTE: Please ensure sufficient funds are available on the debit/credit card you have provided at the time of placing the initial booking. If our attempt at deducting the remaining balance is unsuccessful your reservation is subject to automatic cancellation. A 2.2% non-refundable merchant fee is charged for all EFTPOS transactions.

2. CANCELLATION & REFUND POLICY

In the event that you have to cancel your stay with us please be advised that all cancellations must be received in writing and sent to reception@thevillageatburleigh.com from the Primary email address on the confirmed booking.

2.1. Cancellation
Bookings cancelled within 24 hours of booking may be cancelled without penalty. An administration fee of $50.00 applies for bookings cancelled outside of 24 hours. If the booking is cancelled less than one month prior to check in there will be no refund unless and until the premises are re-let for the total period of the original booking. No refunds after check in.

PLEASE NOTE: No special cancellation policies apply to bookings impacted in any way by COVID 19 including border closures lockdowns or illness to guests or family of guests.

2.2. Security and damage deposit
A security and damage deposit for excess cleaning and damages is charged to your credit card up to 7 days before you check in. Deposits are applied as follows:
Two Bedroom Standard Apartment: $250
Executive Apartments: $350
Three Bedroom Standard Apartment and Penthouse: $500

This fee is in addition to your accommodation charges. It is a hold on funds, not an actual charge. It is refunded in full 1 to 7 days after your departure when no excess damage or cleaning fees apply. All damages, breakages or losses to the property, furniture and furnishings are to be reported to management immediately.

3. TRANSFERS & AMENDMENTS

3.1. Outside of cancellation period
Changes to your booking can be made free of charge outside of the applicable cancellation policy. Please notify our team as soon as any changes need to be made.

3.2. Transfer conditions
All transfers and transfer conditions are up to the discretion of resort management and are subject to change at any time.

4. PAYMENT OPTIONS & POLICIES

4.1. Automatic Balance of Payment Deduction for bookings above please ensure sufficient funds are available on the debit/credit card you have provided at the time of placing the initial booking. If our attempt at deducting the remaining balance is unsuccessful your reservation is subject to automatic cancellation.
Please note 4.1. is not applicable if the booking has been made through a third party ( Booking.com Expedia etc.)

4.2. We accept Visa MasterCard, and Amex for all bookings. NOTE: Merchant surcharge applies per transaction. (Visa/Mastercard 2.2%). (Amex 3.5%)

4.3. Village Holiday Apartments booking program RESLY will securely hold credit card details for each guest.
I/We agree that I am personally liable for all costs and charges incurred in the event that any such costs and charges are not paid in full at check out the first available card on file will be charged.

A valid credit or debit card must be provided at check-in. This card may be charged a pre-authorisation to secure your reservation. This amount is up to the discretion of management and is subject to change.

5. TRAVEL INSURANCE AND WEATHER EVENTS

It is highly advised to look at travel insurance for cover due to unforeseen circumstances including weather events/conditions event cancellations medical expenses health pandemics and loss or damage to personal baggage. Within the cancellation period of your booking, a refund will not be made due to weather conditions/events.