Frequently Asked Questions
What type of accommodation is available at The Village at Burleigh?
We offer a range of accommodation options to suit different needs, including:
- Penthouse: Spacious with ocean views, 3 bedrooms, 6 guests.
- Executive Apartments: Premium amenities, 2 bedrooms, 4 guests.
- Garden Villa: Accessible, with garden and courtyard, 2 bedrooms, 5 guests.
- Standard Apartments: Various configurations, from 1 to 3 bedrooms, accommodating up to 6 guests.
What facilities are available on-site?
The Village at Burleigh features:
- Swimming Pool: A crystal-clear pool for relaxation.
- Heated Spa: Perfect for unwinding after a day of exploring.
- BBQ Area: Enjoy outdoor dining in our landscaped gardens.
- Bike & Boogie Board Hire: Discover the local area or enjoy the waves.
- Secure Underground Parking: Peace of mind with secure parking.
What makes the Garden Villa wheelchair accessible?
The Garden Villa features a ground-floor location, wide doorways, flat flooring, and an accessible bathroom with grab rails and a roll-in shower.
What is the layout of the Garden Villa?
It includes 2 bedrooms (1 Queen bed, 2 Single beds), 2 bathrooms, and can accommodate up to 5 guests. It also offers a private garden and courtyard.
Is there parking for guests with disabilities?
Yes. The Garden Villa includes undercover off-street parking for two cars in a secure basement.
How close is the villa to local amenities?
The Garden Villa is about 300 metres from Burleigh Beach and a short walk to restaurants, cafes, and shops.
Can I request additional accessibility features?
Please contact us before your stay to discuss any specific needs or requests for additional accessibility features.
What is the booking and payment policy?
- Deposit: A $200 deposit is required to secure your booking.
- High Season: 50% of the balance due 28 days prior; full payment 14 days before arrival.
- Mid Season: 50% of the balance due 28 days prior; full payment 14 days before arrival.
- Low Season: Full balance due 7 days before arrival.
- Payment Methods: We accept Visa, MasterCard, and Amex. Merchant fees apply (Visa/MasterCard 2.2%, Amex 3.5%).
What is the cancellation policy?
- Within 24 hours of booking: Bookings may be cancelled without penalty.
- After 24 hours: An administration fee of $50.00 applies.
- Less than one month before check-in: No refund unless and until the premises are re-let for the total period of the original booking.
- After check-in: No refunds.
- COVID-19: No special cancellation policies apply for COVID-19 related issues.
Can I make changes to my booking?
- Outside Cancellation Period: Changes can be made free of charge. Notify our team as soon as possible.
- Transfer Conditions: Transfers are subject to management discretion and may change.
What amenities are provided in the apartments?
All units feature:
- Fully equipped kitchens
- Air conditioning
- Ensuite bathrooms
- Flat screen TVs
- Linen provided
- Laundry facilities with washing machine and dryer
What should I know about travel insurance?
We recommend travel insurance to cover unforeseen circumstances such as weather events, event cancellations, medical expenses, and personal baggage loss or damage. Refunds will not be made due to weather conditions/events within the cancellation period.
How close is The Village at Burleigh to local attractions?
- Beach: about 300 metres to Burleigh Beach.
- James Street: the next street over, about 100 metres to cafes, restaurants, and boutique shops.
- Woolworths & Burleigh Bowls Club: Directly across the road (20 metres).
- Burleigh Head National Park: about 600 metres to the Goodwin Terrace entrance.
- Theme Parks: about 35 minutes’ drive.
- Pacific Fair Shuttle Bus: Stop right outside our entry.
What’s the best way to get from the Gold Coast Airport to The Village Apartments at Burleigh?
Catch the express 777 bus, which conveniently stops outside the Burleigh Bowls Club. From there, it’s just a short walk up Park Ave to reach us.
For more details or to make a booking, please contact us directly.
What are the check-in and check-out times?
Check in is from 2pm and check out is by 10am. Reception is open Monday to Friday, 9am to 12:30pm and 2pm to 4pm, and is closed on weekends, so please let us know your arrival time when you book.
Can I bring my pet?
No. Pets are not permitted in the holiday apartments.
Can I have a party, or book for a hens or bucks group?
No. Parties and events are not permitted, and we do not take hen, stag or similar group bookings. Quiet hours apply after 10pm.
Is smoking allowed?
No. The Village is non-smoking.
Are children welcome?
Yes, children of any age are welcome. Children aged three and over are counted as adults for occupancy and pricing. Cots and extra beds are available on request, subject to availability and at an extra charge, so please ask when you book.
Is there WiFi?
Yes. WiFi is free for guests.
Is parking included?
Yes. Parking is free for guests in our secure undercover basement car park.
Is there a lift?
The apartment building is three storeys and there is no lift. The Garden Villa is a separate ground-floor villa with no stairs.
Is there a bond or security deposit?
Yes. A security and damage deposit is held on your credit card up to 7 days before you check in. It is a hold on funds, not a charge, and it is released in full 1 to 7 days after your departure when no excess damage or cleaning fees apply. It is $250 for a Two Bedroom Standard Apartment, $350 for the Executive Apartments, and $500 for a Three Bedroom Standard Apartment or the Penthouse.